Please read the following letter received from Comcast Government Affairs Office which has announced a new "Customer Guarantee" program for our municipality. Their new Customer Guarantee is their promise that they will hold their products, service and employees to the highest standards - whether at sign-up, during the normal course of business or during a service visit. Their goal is to provide a superior customer experience the first time, every time.
On page three of this letter is a quick overview of all Customer Guarantees promised including a monetary credit for poor service.
For more information, please feel free to contact Robert_Clifton@cable.comcast.com or 732-281-3704